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Attending clinic for your planned treatment during COVID-19 

Please read the following information carefully before attending your appointment.

We recognise that many patients may feel anxious about attending the clinic for planned treatment during the COVID-19 pandemic. 

We would like to reassure you that we are taking all possible steps and continue to monitor and implement advice and guidance from the government, Public Health England, and our professional bodies to minimise any risk from COVID-19 and ensure you are kept safe during your visit to us. 

To ensure we can operate as close to normal as possible and provide a safe environment for our patients and staff, it is now a requirement that you read this information and call us if you have any questions.

Before your appointment

If you or anyone in your household or bubble are displaying any symptoms of COVID-19 or have recently tested positive please contact us on 0191 917 8887 and we will reschedule your appointment for another date with you. 

Attending MY Hearing Clinic

  • We advise that you travel by car or otherwise avoid peak times on public transport.
  • We request that you wear your own face covering unless exempt under government guidelines. This must remain in place throughout your visit unless you are asked to remove this by your clinician. 
  • Please attend your appointment alone other than where support is required (i.e. for those with learning difficulties, Alzheimer’s, dementia etc.) If someone is attending with you, please ensure they have also read and understood these instructions.
  • Please do not arrive any earlier than 5 minutes prior to your appointment time.  
  • For added protection we request that visitors sanitise their hands, using the hand sanitiser provided, upon entering the building.
  • Please remain at a 2m distance from other patients and staff, where possible. 
  • Please do not place any personal belongings (keys, wallets, mobiles phones etc.) on any clinic surface; we ask that you either do not bring them into the clinic with you or do not take them out of your pockets.
  • Please pay by credit or debit card where possible, cash will be accepted if you are unable to pay by this method.
  • Please leave the clinic immediately after your appointment has concluded.  

Our staff are being very careful not to catch or pass on the virus. So, when they see you, they may be wearing gloves, an apron, a mask and eye protection. There is no need to be alarmed. This is to protect both you and them. 

We aim to make your visit to the clinic as safe and smooth as possible in the current circumstances and would like to assure all patients visiting us that we have a number of additional safety measures in place to help reduce the risks during COVID-19. These include: 

  • Effective handwashing and robust infection control procedures. 
  • Your clinician will ask you questions on arrival with regards to your wellness and you many have your temperature checked using a non-contact thermometer.
  • If a wet perforation is discovered during a procedure, the procedure will be stopped immediately and appropriate medical referral made for treatment of the cause. Please advise us if you have a history of perforated eardrum.
  • We have reviewed our clinical procedures to ensure contact at less than 2m is kept to a minimum.
  • Patients seated in the waiting area to be kept at a distance of 2m from each other. 
  • We have increased the time between appointments to help reduce the number of people in the clinic and allow cleaning between each patient.
  • Hand sanitiser and tissues are provided for your use in the reception area and clinic rooms.
  • Staff are frequently sanitising work surfaces, chairs, and door handles.
  • Our staff are taking extra precautionary measures and are wearing the correct PPE, as advised by Public Health England and our professional bodies.
  • Where possible, we are opening windows for ventilation. If this is not possible during your appointment, windows are opened between each patient visit during cleaning.


Please do not attend your appointment if you or someone in your household/ under your care are self-isolating, or have symptoms such as: 

  • A high temperature – this means you feel hot to touch on your chests or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

In this event, please self-isolate and treat your symptoms in line with the government recommendations ( and contact us to reschedule your appointment for two weeks’ time.

Please be assured we are taking every precaution to ensure the safety of our patients and our team. Comprehensive risk assessments have been carried out and are being continually reviewed to ensure we are managing and reducing risk, but we cannot guarantee the risk of contracting COVID-19 will be completely eliminated. If you still feel the risk is too high then please contact us to re-arrange your appointment.

We ask you to ensure you and anyone attending with you have fully read and understood this document and contact us as soon as possible if you have any questions.  

Thank you for your co-operation at these challenging times.

Telephone: 0191 9178887                                                                                              


Ask an Audiologist

Simply fill in the form below and explain your symptoms and one of our Audiologists will get back to you as soon as possible. Our Ask-an-Audiologist is a free and confidential service where we aim to provide you with the best possible advice.

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