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Aftercare Programme

Your care doesn’t end once you leave the clinic…


Welcome to our Free Lifetime Aftercare Programme…
At MY Hearing Clinic, we have produced an unrivalled aftercare programme to ensure we commit to continuing to work together to keep your hearing at its best.

Quality hearing aids are sophisticated and innovative pieces of technology that, when properly cared for, will give you years of improved hearing. For this reason, we see hearing aids as an investment in your hearing health.

Your hearing will continue to change, just as other elements of physical health. This means you will require regular hearing checks and your hearing aids will require periodic maintenance and adjustment throughout their lifespan.

At MY Hearing Clinic we want you to be reassured that your care doesn’t end once you leave the clinic. All of our hearing aids come with a full aftercare programme and comprehensive care package, ensuring your needs are monitored and met at all stages of your care with us.

Hearing Aid Repairs and Adjustments


Whether due to accidental damage or just general wear and tear, hearing aids, like any other technological device, can sometimes require repair. Our team is on hand to help when needed!

Bring your hearing aids along to us and we can assess, diagnose, and address any problems your hearing aids may face. Where possible, our well-equipped expert team will aim to resolve the issue in-house. If however, we should need to return your hearing aid to the manufacturer, you can be assured we will work closely with them to get your hearing aid back in working order and returned to you as soon as possible.


Are your hearing aids no longer meeting your hearing needs? This could be due to changes in your hearing and it may be necessary to make some adjustments to ensure you continue to hear at your best. As part of our Aftercare Programme, you will be invited for a complimentary annual review which includes:

  • Ear examination
  • Retest of your hearing to check there have been no changes
  • Your hearing aids will be tested and any adjustments required will be made to ensure they are optimised for your audiological profile
  • We will provide information on the latest hearing technology available from the major manufacturers

If your hearing aid requires repair or you feel it needs some adjustment, please don’t hesitate to contact us so we can get you back to hearing your very best in no time.

Call us on 0191 9178887

Why MY Eye Clinic?

You are at the heart of everything we do and our aim is to ensure you reach your true hearing potential. When we prescribe hearing aids our goal is for you to hear to the best of your ability, we are not focused on sales. We are always happy to see you, so if you are having any issues with your hearing get in touch, we look forward to seeing you and getting your hearing back to its best.

Our audiologists are registered with the Health and Care Professions Council and are required to maintain their professional development. They are trained on the latest hearing aids and software, ensuring we are well-placed to ensure that every patient reaches their full hearing potential.

Your Clinician


Andrew is a qualified audiologist and has been registered with the Health Care Professions Council since 2002 and has extensive experience in private hearing provision.

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MY Eye Clinic
Based on 25 reviews
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Anthony TooleAnthony Toole
12:56 16 Apr 24
Alistair QuinnAlistair Quinn
13:07 09 Apr 24
First class recommendation for My Eye Clinic and in particular Andrew Peel who was professional, knowledgeable very thorough. A pleasure to deal with!
Holly RobinsonHolly Robinson
12:16 28 Mar 24
So helpful and reassuring. My site is amazing. The whole process was so smooth, I understood everything that I was told and knew of any risks and potential side effects before agreeing to anything. Couldn't be happier.
Dawn RaffleDawn Raffle
19:10 21 Feb 24
I recently had permanent lens procedure carried out by Mr Ghosh. Having glasses as a child and contact lenses for many years, this has been an absolute revelation for me. Mr Ghosh was absolutely brilliant and very professional from the start. All the staff are lovely and especially like to thank Dianne, Anita and the team. This has changed my life for the better thanks.
Anis FinnAnis Finn
09:35 29 Mar 23
Beautiful clinic, really nice atmosphere, prompt service and really friendly and professional staff. Fernando was particularly great!I would definitely recommend.
Mrs TigerMrs Tiger
17:51 17 Jan 23
Excellent care, all staff very courteous and helpful. YAG surgery clearly explained to me by Mr Morgan, who did a brilliant job. I'd highly recommend this clinic.
Arya DaniArya Dani
14:43 22 Dec 22
Good location
Audrey GilesAudrey Giles
08:58 23 Nov 22
I visited the My Hearing Clinic knowing I needed a hearing assessment but thinking it was just a build up of wax. It came as a shock that I heard a hearing loss which needed addressing. The service I received from Andrew was outstanding! He explained my hearing loss and went through all my options. He recognised that it was a lot of information to take in so made a follow up appointment, giving me sufficient time to think about what I wanted to do. From start to finish the service has been excellent, efficient, professional and friendly from the moment you walk through the door and meet Lee. The clinic is well located, parking on site, high standard of cleanliness. Definitely a recommendation from me. Thank you!
Andrea BoothAndrea Booth
19:55 22 Nov 22
Absolutely first class treatment and experience at this wonderful clinic. Staff were exceptionally welcoming and friendly Mr Morgan the consultant was lovely explaining everything. I had YAG laser treatment painless no discomfort and almost immediate corrected vision. Thank you all so very very much.
Glynis GallagherGlynis Gallagher
16:41 17 Nov 21
Visited clinic today with a totally blocked left ear. Had micro suction to remove a huge build up of ear wax. It was over in minutes. Excellent, efficient and friendly service from start to finish. Would recommend 100% Worth every penny!
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