Comprehensive hearing solutions in Newcastle

Following your hearing test we will have an accurate diagnosis of your level of hearing loss and an understanding of your lifestyle. This paints a clear picture to ensure we select not only the technology you need to improve your hearing, but also the hearing aids that would meet the needs of your day-to-day life.

Our independence allows us to present a portfolio of hearing aids from all major UK manufacturers and as we are not affiliated with any one company we can carefully choose the best technology to suit your hearing needs, lifestyle and budget.

There are many styles of hearing aids available today. We help you to select hearing aids personalised to your specific hearing requirements and lifestyle needs.

• Behind The Ear (BTE)
  • This hearing aid sits behind the ear with tubing running into the ear canal. These hearing aids are far slimmer and more discreet than they were in times gone by. The microphone element sits behind the ear and the receiver is connected via a thin clear tube situated inside the ear.
• Receiver-in-Canal (RIC)
  • This hearing aid is a powerful yet discreet one that fits comfortably behind the ear. Unlike the traditional BTE (Behind The Ear) hearing aid, the receiver of this model sits inside the ear canal meaning the size is reduced.
• In-the-Ear (ITE)
  • This device fits into the bowl shaped area of your outer ear rather than inside the canal. The slightly larger size allows for easy insertion and removal whilst still appearing discreet at a glance.
• Completely-in-Canal (CIC)
  These hearing aids are among the most popular available. They are custom moulded to fit inside your ear canal which makes them almost invisible to an observer. The in-the-ear placement cuts out background noise caused by wind and other uncontrollable elements.
• Invisible-in-Canal (IIC)
  • This type of hearing aid is the smallest available. They sit deep within the ear canal and are invisible to observers. The close placement to the eardrum ensures immediate sound travel and less ambient noise.

Take our little survey about hearing aid fitting

The process

Our audiologists have a wealth of expertise with the latest in hearing aid technology.

The programming and fine-tuning of each instrument is important in the successful fitting of hearing aids, this is where our expertise is essential. Once you have decided on the best hearing aids for you to trial we will arrange a fitting appointment.

You can rest assured that we are with you every step of the way on your hearing care journey from the initial hearing aid adjustment period, and beyond, to ensure that you’re always getting the most out of your hearing aids.

Your fitting appointment includes:

• Initial fitting and programming of the hearing aids
• Fine-tuning and programming the hearing aid settings to suit your individual needs
• Demonstrating and providing full instructions on how to use and care for your hearing aids, including cleaning and ongoing maintenance
• We will provide you with information of our full lifetime aftercare and ongoing support and how to access this

Hearing aid manufacturers

• Starkey
  • Starkey are world leaders in manufacturing and delivering advanced hearing solutions, their goal is to bring people together and make lives richer by empowering individuals to reach their full potential in life.
    • Product Highlight: Starkey Edge AI
    • Like the human brain’s auditory cortex, Edge AI’s ALL-NEW G2 Neuro Processor—featuring a fully integrated neural processing unit (NPU)—classifies complex soundscapes, enhances speech, and reduces noise all in real time with advanced and powerful AI at the edge!
    • Edge AI’s Neuro Sound Technology 2.0 mimics the way a normal brain processes information. It incorporates acoustic information, motion, and listening intent, then processes it via three distinct areas:
      • Sensory: Uses inputs to map out a perceptual topography of the listener’s environment
      • Subconscious: Processes tasks effortlessly and continuously in the background via Sound Manager
      • Conscious: Puts additional flexibility, control, and intent in the hands of the wearer
      • The Result – Better hearing for all! You’ve always wanted the best technology to treat your patients’ hearing loss, regardless of the degree. You strive to ensure they are connected, fully engaged in their lives, improving their health and wellness, while enjoying every minute of it.
    • Starkey Edge AI is the hearing technology built to help every degree of hearing loss and give every patient an edge
    • Not the hearing aid you were looking for? We offer the full range of Starkey products within our clinic. Call us on 0191 917 8887 for more information.
• GN ReSound
  • ReSound provides excellent sound by offering innovative hearing solutions that combine original thinking and design with solid technology – all based on deep audiological insight and understanding of hearing aid users.
  • Product Highlight: ReSound ONMIA
    • Resound OMNIA is the only hearing solution to simultaneously combine narrow beamforming directionality for hearing in noise, plus omni directional listening, for a natural listening experience that doesn’t feel cut off from the world around you.
    • The result? An incredible 150% improvement in speech understanding in noise.
    • Available as a rechargeable or battery powered hearing aid.
    • We offer the full range of GN ReSound hearing products. If you would like to know more about this model or any other GN ReSound model please call us on 0191 917 8887.
• WIDEX
  • Every step of their journey has been one of sound perfection – never settling for anything less than the most inspired innovations realised through the highest level of expertise.
  • Product Highlight: WIDEX MOMENT
    • Natural sound like no other.
    • Even a great hearing aid has always sounded like a hearing aid – until now.
    • The revolutionary WIDEX MOMENT changes the game to deliver the most pure, natural sound ever. Typically, sound processed in a hearing aid reaches the eardrum later than the sound heard directly. And when these two ‘out of sync’ signals mix, you get an artificial sound.
      But now you can hear every moment – like you used to.
    • We call this new sound experience, PureSound.
    • Available as a rechargeable or battery powered hearing aid.
      To find out more about the WIDEX MOMENT or any other WIDEX product please call on 0191 917 8887 and we will be happy to help.

Costs

Hearing aid packages range from £495 for a pair of devices, dependent on styles and levels of technology. This includes your ongoing aftercare appointments, annual check-ups, and warranty without any additional costs.

Did you know the benefits of your hearing aid can stretch even further with the right accessories?

We have a large range of hearing aid accessories to ensure you get the most out of your hearing aid. From streaming phone calls directly to your hearing aid to muting background noise and streaming music – hearing aid accessories allow technology to seamlessly integrate into your everyday life. The devices are easy and intuitive to use and discreet in design.

We have a range of hearing aid accessories available from each of our manufacturers, with the ability for some accessories to be tailor-made to your needs.

The process
Like to know more about our hearing aid accessories? Contact us today to book an appointment. During your appointment we will:

• Discuss your lifestyle and hearing needs and review any areas you are looking to improve.
• Present you with solutions which are compatible with your current hearing aids.
• Demonstrate, where accessory is held in stock, or order accessory from manufacturer for demonstration.

At MY Hearing Clinic, we offer transparent pricing with no hidden costs. Your hearing care journey will be tailor-made to suit your individual needs, with all costs included. We pride ourselves on our commitment to being honest and open with you.

As an independent hearing clinic, we work with the major hearing aid manufacturers in the UK and can offer a wealth of solutions to really make a difference for people with hearing loss.

The packages

Platinum
Are you ready for revolutionary technology? If so, our Platinum range is for you.

With the very best in the latest leading hearing technology, our Platinum hearing aids will give you a hearing experience like never before.

Your Platinum experience will include:

• 90 Day Money Back Guarantee
  • If you find you are not completely satisfied with your hearing aids, we will give you your money back within the first 90 days.
• Lifetime Aftercare
  • This is our commitment to you and your hearing needs. You will be invited for complimentary annual reviews which will include:
    • Ear examination with micro suction ear wax removal if necessary
    • Retest of your hearing to check there have been no changes
    • Your hearing aids will be tested and any adjustments required will be made to ensure they are optimised for your audiological profile
    • We will provide information on the latest hearing technology available from the major manufacturers
• 4 Year Warranty
  • Every hearing aid will come with a 4 year warranty. This is to ensure you have peace of mind if you happen to have any problem with your hearing aids.
• 4 Year Battery Supply
  • You will receive 4 years’ worth of batteries for your hearing aids.
• Free Trial on Upgrades
  • We will offer you a free trial on any new technology that may be beneficial to you.
• 50% Off Any Accessory
  • There are many accessories available to complement your chosen hearing aids, and we’ll give you 50% off the RRP.

Premium
This range is for those of us who like our hearing aids a little extra special. With more power and capability, tech-lovers will enjoy the added features and revel in the enhanced listening experience.

If your hearing aid requires adjustment or repair please don’t hesitate to contact us so we can get your hearing back to its best in no time.

Your Premium experience will include:

• 90 Day Money Back Guarantee
  • If you find you are not completely satisfied with your hearing aids, we will give you your money back within the first 90 days.
• Lifetime Aftercare
  • This is our commitment to you and your hearing needs. You will be invited for complimentary annual reviews which will include:
• Aftercare Features
  • Ear examination with micro suction ear wax removal if necessary
  • Retest of your hearing to check there have been no changes
  • Your hearing aids will be tested and any adjustments required will be made to ensure they are optimised for your audiological profile
  • We will provide information on the latest hearing technology available from the major manufacturers
• 3 Year Warranty
  • Every hearing aid will come with a 3 year warranty. This is to ensure you have peace of mind if you happen to have any problem with your hearing aids.
• 3 Year Battery Supply
  • You will receive 3 years’ worth of batteries for your hearing aids.
• Free Trial on Upgrades
  • We will offer you a free trial on any new technology that may be beneficial to you.

Essential
Our Essential range provides a multitude of cost-friendly hearing aids offering must-have features and advanced technology.

Your Essential experience will include:

• 90 Day Money Back Guarantee
  • If you find you are not completely satisfied with your hearing aids, we will give you your money back within the first 90 days.
• Lifetime Aftercare
  • This is our commitment to you and your hearing needs. You will be invited for complimentary annual reviews which will include:
  • Aftercare Features
    • Ear examination
    • Retest of your hearing to check there have been no changes
    • Your hearing aids will be tested and any adjustments required will be made to ensure they are optimised for your audiological profile
    • We will provide information on the latest hearing technology available from the major manufacturers
• 2 Year Warranty
  • Every hearing aid will come with a 3 year warranty. This is to ensure you have peace of mind if you happen to have any problem with your hearing aids.
• 2 Year Battery Supply
  • You will receive 3 years’ worth of batteries for your hearing aids.
• Free Trial on Upgrades
  • We will offer you a free trial on any new technology that may be beneficial to you.

Struggling with blocked, dry, itchy or painful ears? You may have a build-up of excessive ear wax. This can be quickly and easily resolved with professional ear wax removal.

MY Hearing Clinic offers the safest and most effective type of ear wax removal available – microsuction ear wax removal, performed by our highly skilled clinicians.

Take our little survey about ear wax removal

About Ear Wax
Ear wax (cerumen) is a natural substance produced by the ear which is important to our ear’s functions. Our ears self-clean with wax naturally being pushed out so generally, ear wax should be left alone. However, for some, excess build-up can occur requiring professional ear wax removal.

A build-up of wax can lead to pain and discomfort, and sometimes, slight hearing loss. It is important to remove any old wax that is causing these issues, removal can provide immediate relief.

Ear wax removal should never be performed at home. We understand it is tempting to try to remove the blockage using a small item such as a cotton bud but this can cause further damage and exacerbate the problem. Ear wax removal should always be performed by a professional in order to guarantee a safe procedure and effective results.

How we can help
MY Hearing Clinic offers the safest and most effective type of ear wax removal available – microsuction. The gold standard technique in ear wax removal, it is quick, safe, painless and doesn’t involve putting liquid into your ear.
Our qualified clinicians carry out microsuction with precision and accuracy using a gentle suction device, removing build-up and providing instant relief.

The process

This service is for adults ages 18 years and over.

Important Tip Before Your Visit: It’s always a good idea to use olive oil drops for a few days prior to your appointment. This is to soften any wax in the ear, especially if you are aware of a longstanding issue with solid ear wax build-up.

Your appointment will last around 30 minutes, however in some cases it can be much shorter than this.

We endeavour to remove all ear wax during your appointment. However, if this isn’t possible we will see you again free of charge.

Our trained professional will carry out a consultation with you to ensure there are no medical reasons why microsuction might not be right for you.

The clinician will outline any risks to having the procedure performed and discuss consent to treatment.

We will examine your ears using an otoscope, this special magnification tool allows us visibility to ensure the wax in your ears is soft enough to be removed using microsuction.

If the wax is soft, the clinician will gently insert the suction tube and probe into your ear to remove the wax.

Costs
If no wax is found to be present a consultation charge of £20 will apply.

• Microsuction Ear Wax Removal One Ear:
  • £50
• Microsuction Ear Wax Removal Two Ears:
  • £80

Risks

• Microsuction, performed by a trained professional, is the safest and most effective type of ear wax removal available.
• Potential side effects and benefits to the procedure will be discussed during your consultation.
• If at any point you feel discomfort or pain during your appointment, please let the clinician know.
• It is generally a painless procedure but can be noisy and some may find it a little uncomfortable at times.
• You may find that things sound a little different once the wax has been removed, this can depend upon the amount of wax build-up in your ears.
• You may notice a small amount of ringing or buzzing in your ears, but this should settle after a couple of days.

Welcome to our Free Lifetime Aftercare Programme…

At MY Hearing Clinic, we have produced an unrivalled aftercare programme to ensure we commit to continuing to work together to keep your hearing at its best.

Quality hearing aids are sophisticated and innovative pieces of technology that, when properly cared for, will give you years of improved hearing. For this reason, we see hearing aids as an investment in your hearing health.

Your hearing will continue to change, just as other elements of physical health. This means you will require regular hearing checks and your hearing aids will require periodic maintenance and adjustment throughout their lifespan.

At MY Hearing Clinic we want you to be reassured that your care doesn’t end once you leave the clinic. All of our hearing aids come with a full aftercare programme and comprehensive care package, ensuring your needs are monitored and met at all stages of your care with us.

Hearing Aid Repairs and Adjustments

• Repairs
  • Whether due to accidental damage or just general wear and tear, hearing aids, like any other technological device, can sometimes require repair. Our team is on hand to help when needed!
  • Bring your hearing aids along to us and we can assess, diagnose, and address any problems your hearing aids may face. Where possible, our well-equipped expert team will aim to resolve the issue in-house. If however, we should need to return your hearing aid to the manufacturer, you can be assured we will work closely with them to get your hearing aid back in working order and returned to you as soon as possible.

Adjustments

• Are your hearing aids no longer meeting your hearing needs? This could be due to changes in your hearing and it may be necessary to make some adjustments to ensure you continue to hear at your best. As part of our Aftercare Programme, you will be invited for a complimentary annual review which includes:

Ear examination

• Retest of your hearing to check there have been no changes
• Your hearing aids will be tested and any adjustments required will be made to ensure they are optimised for your audiological profile
• We will provide information on the latest hearing technology available from the major manufacturers
• If your hearing aid requires repair or you feel it needs some adjustment, please don’t hesitate to contact us so we can get you back to hearing your very best in no time.

More than 70% of over 70 year olds and 40% of 50 year olds have some kind of hearing loss.

By 2035 it is estimated that there will be 15.6 million people with hearing loss in the UK, that’s 1 in 5 people.

On average, it takes ten years for someone to address their hearing loss.

Types of loss

• Sensorineural
  • Hearing loss is caused by damage to the sensitive hair cells inside the ear or damage to the auditory nerve.
• Conductive
  Hearing loss happens when sounds are unable to pass from your outer ear to your inner ear, often because of a blockage such as earwax or glue ear.
• Mixed hearing loss
  • Is a combination of both conductive and sensorineural hearing loss. This type of hearing loss may be treated most successfully with a combination of a hearing aid and medical assistance.

Degrees of hearing loss
During your hearing assessment, your audiologist will perform audiometry alongside an examination of your ears. From this, an audiogram will be produced and discussed with you. This is a hearing loss chart which marks your hearing loss and helps you to visualise your level of hearing in each ear. It is important to be able to understand the severity of any hearing loss present to enable you to find the best and most appropriate solution, this may include hearing aids to help alleviate the symptoms and improve the quality of your daily life.

The audiogram is a chart which displays the results of audiometry, with frequency (measured in hertz) running along the x axis and loudness (measured in decibels) running along the y axis. Each ear is measured separately with the results saved. This allows us to monitor your hearing moving forward.

The table below shows the hearing loss categories with a description of what you may experience day-to-day with your hearing.

If your hearing lies outside of the normal range, hearing aids can make social interactions and listening to music easier.

Causes

• Age
  • Is one of the biggest causes of hearing loss, it’s often known as age-related hearing loss or presbycusis. A common age for a small amount of hearing loss is 40 years of age. By the age of 80, many people have significant hearing problems.
• Noise induced
  • Hearing loss is caused by repeated exposure to loud noise over a period of time. Those working with noisy equipment, working in loud environments or regularly listening to music at a high volume through headphones may suffer from noise induced hearing loss.

Symptoms
The ability to hear and communicate well should be held as a high priority. At MY Hearing Clinic we understand how precious your hearing really is and we will work with you to ensure you continue to hear to the best of your hearing ability.

If you are suffering from hearing loss, you may be experiencing one or more of these symptoms:

• Difficulty understanding words, especially when there is a lot of background noise
• Struggling to hear in noisy groups
• Having to turn the television or radio up to a high volume
• Difficulty hearing the telephone or doorbell
• Struggling to determine which direction noise is coming from
• Asking people to repeat themselves
• Misunderstanding what people say
• Feeling tired or stressed due to having to concentrate when listening
• Avoidance of social situations
• Finding one to one conversation difficult