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COVID-19 Update

Attending clinic for your planned treatment during COVID-19 

Please read the following information carefully before attending your appointment.

Government restrictions have now lifted but in our healthcare settings we still need to protect our most vulnerable patients.

From 24 February 2022 nothing will change in our clinic venues. Patients will still need to wear a face covering, socially distance and use hand sanitiser and staff will continue to wear PPE. These restrictions are in place to protect you and everyone around you. Thank you for your ongoing cooperation.

Attending MY Eye Clinic 

  • We request that you wear your own face covering unless exempt under government guidelines. This must remain in place throughout your visit unless you are asked to remove it.
  • For added protection we request that visitors sanitise their hands, using the hand sanitiser provided, upon entering the building.
  • Please maintain a distance of 2m from others, where possible.

Surgery with MY Eye Clinic 

Before your surgery

As part of your pre-operative assessment, a throat and nasal swab may be taken to test for COVID-19. If you should test positive for COVID-19 your treatment will be delayed for 14 days.

You will be asked to attend alone for your treatment on the day of your operation. If you have a Carer or particular needs, our team will discuss any special arrangements with you.


To help keep contact to a minimum, we request during this period that all surgery fees are paid in advance of surgery either by bank transfer or card payment by telephone.

Payment details for bank transfer:

Sort Code: 30-93-55

Account No.: 2781878

To pay by credit or debit card please call us on 0191 917 8887 to pay over the telephone.

Day of surgery

To help ensure the safety of our patients and our staff during this time, we will be continuing with the many safety measures we already have in place. This includes strict infection control rules and the use of personal protective equipment.

Our staff are being very careful not to catch or pass on the virus. So, when they see you, they may be wearing gloves, an apron, a face mask, and eye protection. There is no need to be alarmed. This is to protect both you and them.

Remember …

Please do not attend your appointment if you: 

  • Have tested positive for COVID-19.
  • Have had the recent onset of a new continuous cough.
  • Have a high temperature.
  • Have noticed a loss of, or change, in your normal sense of taste or smell.

If you have any of these symptoms, however mild, you should stay home and reschedule your appointment.

For current guidance on what to do if you have or might have coronavirus (COVID-19), please refer to:

Please be assured we are taking every precaution to ensure the safety of our patients and our team. Comprehensive risk assessments have been carried out and are being continually reviewed to ensure we are managing and reducing risk, but we cannot guarantee the risk of contracting COVID-19 will be completely eliminated. If you still feel the risk is too high, then please contact us to re-arrange your appointment.



Thank you for your support.

Telephone: 0191 917 8887


Updated 24.02.2022 LS

Ask an Ophthalmologist

Simply fill in the form below and explain your symptoms and one of our Ophthalmologists will get back to you as soon as possible. Our Ask-an-Ophthalmologist is a free and confidential service where we aim to provide you with the best possible advice.

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